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Desktop Management System OptimAccess

Desktop Management System OptimAccess represents a new generation tool for solving the management of an organization's information system. With its powerful functions and provided outputs it is not only an everyday aid for the computer technology management's staff, but also a useful tool for the organization management in planning the strategy of its information system development and operation. The organization management will appreciate particularly the possibilities of generating numerous reports concerning keeping the records of software and hardware and property inventory control. Qualified decisions of the management will be facilitated by well-arranged evaluations of audit reports of utilizing the information system, occurring and solved technical problems on the side of both the information system and users. Conversely, it offers the information system's technicians a quick and centralized distribution of software, a simple guide for allocating software, hardware and related property including an immediate check of the status. The centralized HelpDesk portal along with the tool for central management of setting will increase availability and security of information system. This will improve the quality of services provided for the users of the organization's information system. The comprehensive solution includes legal regulations and certificates that help in introducing them in routine operations within the information system.
Desktop Management System OptimAccess® is comprised of nine modules independent of one another; by their suitable combination with setting, for example the following solutions can be implemented:

Easy Administration of Information System from any place through bulk, timely planned tasks reduces the information management system's staff's time necessary for installation, updating or setting of any software. An immediate and visual help to users by taking over or providing monitor display reduces the time necessary for solving their technical problems. Restrictive functions reliably protect the setting of installed applications and operating system including preventing installation of new software. Preventing installations by users increases the level of observing licence policies and prevents importation of harmful software such as viruses or spyware, thus reducing the risks of a failure of certain parts of the information system. All these functions increase the rate of availability and usability of the information system.

HelpDesk provides a uniform technical support portal for users and technical support staff. Within the portal, all questions for technical support staff, who are automatically informed on the required help, are recorded. The whole case of a request for technical help is recorded with the possibility of its checking by the user, technical support staff, and management. The reporting function of HelpDesk will enable to carry out an echo check of the quality of services provided by technical support. Another valuable output is notifications of the most frequently solved problems which contribute to increase the quality of services or to reveal the weaknesses of information system.

Audit of Organization's SW, HW and Property keeps, by planned data collection, the survey of items of equipment and their location always updated. The guide of the life cycle control of individual property items keeps order in issued, returned and discarded items of property. By automatically checking the status of software and hardware it immediately notifies of a possible change and continuously checks the observation of licence policies while reducing the risk of penalties resulting from their non-observance. By revealing a particular change against the required standard it is possible to evoke an appropriate penalty or to adjust the setting of applied restrictions.

Keeping Records of Computer Technology Utilization provides a survey of utilization of individual parts of information system, which includes, in particular, utilization of specific applications, network and e-mail services, file system and printer services, and use of peripheral devices. By evaluating it is possible, on one hand, to draw up qualified plans of funds for the development and improvement of services connected with a particular part of information system and, on the other hand, to reveal weak points concerning the availability and security of information system operation.

Personal Audit provides a survey of utilization of information system means by an organization's personnel. By individual reports the way and time spent by a particular employee when working with the information system can be clearly identified. These results and surveys are provided without the presence of foreign persons and the workload of the organization's own employees. By a suitable presentation of results the workload of individual employees can be made more effective.

Data Protection Against Stealing during unauthorized use of storage media through which an organization's employees can steal sensitive data from the organization's information system. Use of storage media such as USB discs, cameras, memory stick readers, CDs/DVD-RWs and others may be totally forbidden or limited to selected types, or their use can be monitored, and thus information can be obtained on possible data stealing in progress or the way of stealing them can be traced back.