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The current era demands a short time for the realization, along with decreasing the costs and increasing the quality. This is doubly true for administration of a computer network and all of the IT equipment of an organization. Nevertheless, there are more and more computers and users, the information system is more and more robust, everything must be updated, supervised and constantly operated.
Effective IT management is a tool for IT administrators, which shortens the time necessary for everyday activities related to IT administration, decreases the costs for IT operation of the organization equipment and increases the quality of the provided IT services within the organization.
Why the Effective IT Management?
Each IT administrator will realize, one day, the need of a system which would help him/her the everyday activities. At this moment, very often, he will start to create his own auxiliary documents, tables, scripts and, in better cases, simple databases and simple web pages. Of course this is one way, but there is also another possibility. Use a complex and real-life tested solution, which contains the tools for creating an everyday agenda for an IT administration. Effective IT management is exactly such a tool.
The first agenda is SW and HW audit, which provides the administrator an overview of exact HW and SW equipment of any computer in the computer network. The entire SW and HW audit offers the possibility to display the existing situation of the pertinent computer in the organization network on-line. By its complex assortment of reports, it allows the keeping of records from handover and releasing the equipment up to summarization of the used licenses of the SW and HW component. The unique feature of the SW and HW audit is the possibility to prevent the installation of new SW and downloading unwanted file formats from internet.
The second agenda allows the administrator to remotely access and eventually overtake the user's screen when solving a technical problem, which speeds up the understanding of the problem and its solution. This functionality is highly careful to keep the privacy of the user. At the same time, thanks to this agenda, the administrator can remotely run installation and updating packages or the configuration and service scripts themselves.
Third agenda monitors the user activities at the computer. The records on the used applications, internet pages, e-mail attachments, interventions in the system, used external memory media and peripherals serve the administrator as an aid to evaluate the exploitation of the computer, discover the purpose of the occurred problems and possible risks stemming from the user's behavior. Based on the monitored actions, the user can be prohibited from certain ineligible operations or the administrator can be automatically informed of the fact that the user is using an ineligible operation.
Last agenda is a helpdesk portal solving the work procedures related to providing the technical support to the users. Besides the common helpdesk services, such as records of questions, solving problems, retroactive check of the quality of the provided services, knowledgebase etc., the administrator has the possibility of interconnection with other agendas in Effective IT Management. This provides immediate information on the existing SW and HW equipment and can access the user’s screen and find out what operations were lately performed by the computer.
A unique feature of the Effective IT Management is the cohesion of the individual agendas, which provides the administrator with an everyday tool to improve the quality of the provided services for the IT administration, and, at the same time, it shortens the time to solve problems, provides precise information on the SW and HW situation and, thus, decreases the costs of the organization related to IT operations.
